Quality Assurance
Rigorous inspection at every stage ensures each piece matches your approved sample
Quality Management System
Our quality management system is certified to ISO9001:2015. Every custom order follows a documented workflow from artwork approval to final shipment, with records kept for traceability.
Incoming Material Inspection
Defect Rate Target
Complaint Response
Inspection Process
Incoming Quality Control (IQC)
Metal blanks, crystal blocks, acrylic sheets, ribbons, plating chemicals and packaging materials are inspected on arrival against agreed standards.
In-Process Quality Control (IPQC)
Continuous checks at molding, engraving, enamel filling, plating, printing and assembly stages to catch defects before they move downstream.
Final Quality Control (FQC)
Full inspection of appearance, dimensions, color accuracy, plating adhesion, ribbon attachment and engraving clarity before packing.
Outgoing Quality Control (OQC)
AQL sampling inspection on packed cartons covering quantity, labeling, protective packing and shipping marks.
Testing Equipment
Visual Inspection Stations
Standard-light inspection benches for surface defects, scratches and enamel bubbles
Dimension Measurement
Calipers, micrometers and projectors verifying size and thickness tolerances
Color Matching Booth
Pantone color comparison under D65 light source for accurate brand colors
Plating Thickness Tester
Coating thickness measurement to ensure plating durability and appearance
Adhesion & Salt Spray Test
Tape adhesion and salt spray testing for plating and printing resistance
Packaging Drop Test
Carton compression and drop tests to protect products during long-distance shipping
Certifications & Compliance
ISO9001:2015
Quality Management System
RoHS Compliant
EU Directive 2011/65/EU
REACH Compliant
EC Regulation 1907/2006
BSCI Audited
Social Compliance Audit
Quality Commitment
We stand behind our products with clear warranty terms and responsive service
Quality Warranty
12-month warranty on manufacturing defects
Remake or Refund
Remake or refund for confirmed quality issues
Responsive Support
Inquiry and complaint response within 24 hours
Request Quality Documentation
Contact our quality team for certificates, test reports and inspection records
Contact Quality Team